7 Winnersh Fields
 Gazelle Close
 Winnersh

 Berkshire

 RG41 5QS

Email Hosting with Hosted Exchange Server Mailboxes, Sharepoint Systems and Cloud Computing Solutions

The SME Solution

Scenario: You are a small company and you are in an office or serviced office with broadband and a small number of staff (less than 30)

We supply a router which doubles as a PBX (phone exchange) and a network for your office. An IP-PBX uses your existing network (LAN) and the Internet to provide company-wide telephony, using internet phone technology instead of regular phone lines or a traditional phone system. This can save hugely on line rental, provides vast flexibility, reduces calling costs, maintenance and increases efficiency. Phones can be placed anywhere in your office, or around the world to provide one seamless phone network for your business. Coupled with email hosting and file server hosting this can be a complete company solution.

The network we supply you with incorporates power into the network cables and allows us to plug in phones and computers for every member of staff. The phones can now be plugged in anywhere in your office and will be functioning as part of your phone group(s).

As well as functioning as part of your internal office phone system, we plug in phones to your home office(s) which connect themselves to your phone system via the internet and act as extensions just as if they were in the office. These phones are exactly the same as those in the office and  call transfers are free between offices.

The Enterprise Solution

Scenario: You are a larger company with more than 30 staff and you have satellite offices

We supply a dedicated broadband connection to your main office just for 'voice over internet' and supply you with a VigorIPPBX 3510 and multiple powered network ports in which to plug all of your phones and computers.

 The VigorIPPBX 3510 is a combined IP-PBX (iPBX) phone system and internet router. As an IP PBX It offers a complete replacement to the traditional office phone system and analogue or ISDN lines. It also provides integration with legacy systems and lines with optional analogue/ISDN modules, meaning that you can keep any ISDN lines and numbers you wish.

We then supply your satellite offices with the same system as the SME solution above allowing free calls between all of your offices meaning that you can operate the whole organisation without incurring internal call costs. We can couple this with cloud computing solutions that will host your email, files and databases for a complete company solution.

The Internet Only Solution

Scenario: You wish to operate a large organisation but to use the cheaper and more flexible voice over internet over a single internet connection:

As a Firewall/Router, the VigorIPPBX 3510 phone system  provides renowned security and flexibility for your network's Internet connectivity, together with the backup and performance your require in a large organisation.

In a pure IP environment, the VigorIPPBX 3510 is installed onto your LAN together with IP telephones, such as the VigorPhone 350. All devices are connected over your LAN using your existing Ethernet network connections. The Vigor 3510 PBX can support up to 100 extensions - local or remote. As it uses your regular network, you don't need special extension wiring - just your existing Ethernet switch with adequate ports (assuming you are using IP phones). A traditional PBX with 50 extensions would take up a whole cabinet and need a lot of wiring!

Once installed, all extensions call call each other of course and calls can be transferred, diverted and all other normal features of a PBX. Extensions do not have to be local (in the same office as the iPBX) - they can be anywhere in the world, and still be seamless so that calls can be made between to transferred to extensions whether they are local or remote. Similarly, incoming calls can be routed to any extensions, whether they are local or distributed in many remote locations - anywhere with an Internet connection

If you require analogue extensions (regular non-IP telephones or equipment) then the VigorIPPBX 3510 can be expanded with optional modules or if you need even more, 24 analogue phone extensions with the DrayTek VigorTalk ATA-24SH. Analogue extensions are useful for legacy equipment, lower cost extensions or where you don't want the risk of loss or damage to an IP phone. You can also integrate the PBX with existing analogue phone lines with optional plug-in modules. See the section on modules for more information.

For the connection to the regular PSTN - the public telephone network, you need an ITSP (Internet Telephone Service Provider) who can provide you with a 'SIP Trunk', such as DrayTEL. Then, when your users need to make an external call, the iPBX can route automatically via the ITSP gateway on the Internet. The ITSP will also provide you with incoming phone numbers to receive calls. Those calls are routed into your VigorIPPBX 2820 which then passes to the appropriate telephones (extensions).

Voicemail can be enabled on any extensions to take messages when the phone is not answered or busy and the message can be emailed to the extension owner, or they can pick it up from their phone when they return. Other features include an IVR (Automated Voice Response) attendant so that your incoming calls can be answered by a recorded voice and the caller can choose their department or person by entering the menu items you have set up (e.g. press '2' for sales). You can sl ouse it to provide common information such as opening hours or location details.