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Tier-One Support
The Tier-One Support Option is the premium support option from sircles.net; the clients on this package are the first priority. All service and upgrade paths are supported and included in the monthly rate of this contract except for the purchasing of new technologies. This is for the company that is losing money the moment a part of their IT systems stops or slows or becomes unavailable. The Tier-One agreement entitles its members to raise a call 24 Hours a day, 7 days a week. Typically, a company would only include servers or VPN users inside of a Tier-One agreement that must be online 24x7. When you sign up for a Tier-One agreement you are assigned an engineer or team of engineers that specifically deal with your organisation and that you can contact using a mobile number. This allows you to always be talking to someone who understands your system and can initiate whatever action is required to restore you services as soon as possible.
All Service Level Agreement times apply only to the working hour periods of sircles.net. These service hours run from 8am until 6pm on any working weekday in the UK. Problems reported with servers or connections that are considered to be mission critical should be reported immediately and will be dealt with outside of normal working hours if previously agreed or sircles.net deems necessary. On-site access and assistance in demonstrating the problem may also be a requirement. Minimum contract length is a three months trial. The support team at sircles.net cannot accept any responsibility for SLAs breached due to a shortcoming of the client to provide all access requested to equipment under contract.
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Send mail to webmaster@sircles.net with questions or comments about this web site. |
