The Tier-Two Business Option pack is for businesses wanting to move forward their level of integration with IT and require support and guidance to do so. Your  IT policy and strategy are taken care of inside of a fixed monthly cost and support is available for users working from home in the evenings or Saturdays. All support work and upgrades required for normal business are included inside of the Tier-Two Service Option and only new technologies and installs or new hardware and software incur extra service cost. This is the option for companies looking to keep time invested in IT to a minimum. An audit is carried out at the beginning of any of our service contracts coupled with a report to the company regarding any support issues.

 All Service Level Agreement times apply only to the working hour periods of sircles.net. These service hours run from 8am until 6pm on any working weekday in the UK. Problems reported with servers or connections that are considered to be mission critical should be reported immediately and will be dealt with outside of normal working hours if previously agreed or sircles.net deems necessary. On-site access and assistance in demonstrating the problem may also be a requirement. Minimum contract length is a three months trial. The support team at sircles.net cannot accept any responsibility for SLAs breached due to a shortcoming of the client to provide all access requested to equipment under contract.

 

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