Privacy Statement

By using this website you accept the terms of this privacy statement, the copyright statement and the terms and conditions on this website.

Our commitment to privacy

This privacy statement explains how we (sircles.net) collect information from you via the website or in any manner expressly described in the privacy statement and how this information is then used. When you provide us with your personal data in the manner described, you consent to the processing of all such personal data as set out in the privacy statement. Please read this privacy statement carefully and revisit this page from time to time to review any changes that we may have made. If you have any questions or comments about how we handle your personal information, please ring us on 0118 323 1686 or e-mail us. You may also use these contacts to tell us about any concerns you may have about our privacy statement.

Giving information for other people

When you give us information about another person, the other person must have agreed to let :

·                       us process all their personal data; and

·                       you receive any data protection notices for them.

When you send information for someone else, you are confirming that you have told them :

·                       which data they must give;

·                       which information is voluntary; and

·                       how they can access and, if necessary, correct the data we hold about them.

The information we collect during purchasing, subscription or registration for information

When you register with us, you (or the person registering for you) must tell us :

·                       your full name;

·                       your address;

·                       where you heard about us;

We also request other information including your title, middle name, phone number and email address, but you don't have to give us these details. Following registration and/or enrolment via the website, we may request additional personal data from you in order to further support your purchases. When you register on any of our forums, you must chooses a username and a password.

The information we collect when you enter competitions

From time to time we may run competitions and promotions on the website. If you enter these, we may ask for your name, address, e-mail address and username so that we can administer and control the competition and, of course, notify the winners.

Other information we collect

If you require a free information pack, we ask you to provide us with the information on the "request more information" form on the website, including:

·                       Title;

·                       Full name;

·                       Full address;

·                       An indication of courses in which you are interested;

·                       Where you heard about us.

You can also decide to give us your home and mobile telephone numbers and your email address but you only need to do this if you want us and/or our approved providers to contact you about sircles.net developments and offers.

If you do not register as a member but use one of our online tests to test your skills, we ask you to provide your full name. This information is not retained by us but is used only when sending you your test results.

You may also provide personal data through:

·                       calls to our helplines;

·                       letters and e-mails;

·                       customer feedback forms;

·                       our messaging system; or

·                       any conference, chatroom, message board, *Paging, web space or other communications facility operated by us.

*Please be aware that 'Paging' is where others using sircles.net forums and chat can send a message direct to your computer whilst you are also in the sircles.net forums and ReadAllAboutIT area.

We may record calls to helplines for quality and training purposes only. We will store calls for about three months and we will keep them confidential. In general, if you contact us, we may keep a record of your query or complaint for a reasonable time in case you contact us again.

How we use the information we collect

We use your personal information :

·                       to answer your queries or complaints;

·                       to deliver our membership services, for example on-line tools to test your skills, chatrooms, message boards and Paging facilities;

·                       to support your learning;

·                       to carry out administration;

·                       for general statistics and research;

·                       for obtaining any relevant professional advice;

·                       as may be required by law or in connection with legal proceedings (including where we intend to take legal proceedings), or as may be necessary to establish, exercise or defend our legal rights.

Third parties and sponsors

To achieve the purposes set out in this privacy statement we may need to give your information to our service, agents, professional advisors and auditors and to your engineers. When you enrol on a forum, we will tell you which of our approved providers will be delivering and supporting you. Following registration and/or enrolment via the website, all of our approved providers will have access to your name and contact details to help us deliver our services to you.

We may also give your information to third parties who may take over part or all of the sircles.net business in the future, but only for the purposes outlined in this privacy statement.

Communications between you and your engineer/consultant using any of the tools or functions we make available to you (including unopened messages sent via our messaging system) may be monitored by sircles.net staff to check the quality of support.

Keeping you informed

We, and our approved providers, will use your information to send you regular updates about:

·                       our services and materials;

·                       additions to the website; and

·                       specific activities such as customer feedback surveys and competitions.

If you wish to join sircles.net but do not wish to receive this information, email ‘info@sircles.net’ to be unsubscribed. If at any time, you change your mind about receiving updates, you can change your preferences with another email.

If you have not registered as a member but are simply requesting a free information pack, you can invite us to send you updates by ticking the appropriate boxes on the "request more information" page. If you change your mind about us contacting you for this purpose, please ring us on 0118 323 1686 or e-mail us.

We will never use your sensitive data for marketing purposes or to target you for customer feedback purposes without your express consent.

Requests for information

If you have not registered as a member but are simply making an enquiry or request for information, we will use your personal information to reply to your enquiry or request. We will not sell this information for marketing purposes but may contact you about offers from ourselves or our providers.

Protecting your personal information

We are required to take appropriate technical measures to protect your personal information including making a regular backup of our system and data. We have security measures in place to make sure any personal information we collect is secure. Your account is password protected and all information including your password is on a secure server, which only a limited number of employees and sub-contractors can access. All parties with access to your information are subject to confidentiality obligations. If you think someone else knows your password, or is using it, tell us immediately and change your password using the "change my password" option under  “your profile”  on the ReadAllAboutIT forum.

Even though we take appropriate technical steps to protect your security, you should remember that data transmission over the internet cannot always be guaranteed as 100% secure so you use the website at your own risk.

Please look at the terms and conditions on this website for our policy on purging emails and webspace. The terms and conditions tell you when we may close your account and delete all your records, files and information.

Keeping your personal data

We keep personal data:

·                       for as long as is necessary to fulfil the purposes we collected it for;

·                       as required by law; or

·                       to enforce or defend legal claims.

Sometimes we will keep information that you have deleted, for example messages sent by you to your tutor, as a record of your learning experience. We will keep this information for a reasonable time.

Cookies

Cookies are small text files which are sent to your browser by a web server and stored on your personal computer's hard disk. We use cookies on our site to:

·                       cut down the number of times you have to type in data;

·                       record the success of advertising, to target advertising and to track visitor usage; and

·                       track responses to regular customer surveys and to try and make sure you don't see the same survey more than once.

The cookies used on the website do not collect your personal information.

You can disable cookies but if you do, you may not be able to use certain features on our site and you may need to enter your password more frequently. If you want to know how to remove cookies from your browser, go to the 'All About Cookies' website.

In general, we use third parties to conduct online surveys on our behalf. We do not issue the cookies used in these online surveys and these cookies may require your browser to connect to sites that are not run by us. You can find out more about the cookies used in online surveys conducted on our behalf by clicking through to the website of the third party that is conducting the online survey.

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Some of our webpages may contain invisible electronic tags that allow us count users that have visited certain pages. These files are only used to identify which advertisements bring customers to our website and you cannot be identified by them. They are not issued by us but by the relevant advertising provider. You can find out more about cookie type devices issued by third party advertisers by clicking through to the website operated by the relevant advertiser.

In any event, you can find out more information about electronic tags, if you go to the 'All About Cookies' website.

Our policy for children

Our website is not designed for or directed at children under the age of 13. We recommend that you put parental controls on your internet browser and supervise your children when they are online.

We will not use information collected from people under 18 for marketing.

Your rights

You have the right to ask for a copy of all the information we hold about you (we will charge you a small fee for this) and to correct any inaccuracies. To obtain a copy of this information, please ring us on 0118 323 1686 or e-mail us. You can amend your details on the website at any time using "your details" on your learner home page.

Links

Our website contains links to other websites. We are not responsible for the privacy policies of other sites and we advise you to read the privacy statement of every website that collects personal information from you.

 

Send mail to support@sircles.net with questions or comments about this web site.
Copyright © 2011 sircles.net computer systems limited, all rights reserved.

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